Changing or Cancelling Orders

Amy -

So that we can offer you the best possible price, Cracka's fulfilment systems are fully automated. This means that the moment your order has been placed, the wheels start turning and we are unable to cancel your order or change any of your order details.

Can I update my delivery address once I have placed my order?

Unfortunately, we are unable to change delivery addresses once your order has been placed.

You can update your saved delivery address at any time by signing in to your My Cracka account and clicking on 'Addresses' under the 'My Account' section. You can also update your delivery address when placing a new order.

Please be aware that Cracka Wines cannot be held responsible for deliveries to incorrect or incomplete addresses provided by you. For more information on our delivery policy, please visit our Terms and Conditions page.

Can I add Authority to Leave instructions once I have placed my order?

Unfortunately, we are unable to add Authority to Leave instructions once your order has been placed.

Can I cancel my order?

Unfortunately, we are unable to cancel orders once they have been placed.

If you no longer require the wine you have ordered you can return it to the following address for a refund (less the delivery fee paid with your order):

Cracka Wines
Level 1, 104 Buckingham Street
Surry Hills NSW 2010

Please contact us prior to returning your wine so that we can be sure to keep a look out for it so that we can process your refund for you quickly. Please refer to our Terms and Conditions page for more details about returns and refunds.

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk