Delivery

Amy -

We use Australia Post for all Cracka AUCTION and Cracka WINES deal deliveries, whereas, our Cracka WINES Winery Direct deliveries are direct from the winery (or their local distributor) to you. This means that delivery times may vary for you between our Cracka AUCTIONS / Cracka WINES deals and our Cracka WINES Winery Direct areas. See below for information on how to determine your delivery costs.

How much does delivery cost?

Delivery costs depend on your delivery address. On Cracka WINES, the easiest way to calculate delivery is to add an item to your cart, enter your postcode & state under Estimate Shipping, and click calculate.

On Cracka AUCTIONS, we've inlcuded a handy little delivery cost calculator on each auction details page. Simply enter your postcode into the calculator to determine your delivery costs

 When will my order be dispatched?

Your Cracka AUCTION and Cracka WINES deal deliveries are all dispatched from our warehouse in Sydney and will generally be dispatched the following business day. Deliveries for Cracka WINES Winery Direct purchases are dispatched either directly from the winery or from distribution centres near the wineries’ locations  (or from their local distributor), so these delivery times will vary for each wine purchase

How long will my delivery take?

To help us keep our prices down and reduce our carbon footprint, most wines we sell are delivered straight from the supplier. As a result, our delivery times vary greatly - depending on their location and where your order is being delivered.

Your order confirmation email will confirm where your order is being dispatched from.

Here’s a rough guide to how long you should allow for your order to arrive:

Standard Orders:

  • Eastern Capitals: 3-5 business days
  • Adelaide, Perth, Hobart: 6-8 business days
  • All other areas: up to 10 business days

Cracka WINES Winery Direct Orders:
Given many cellar doors are located in regional areas and may only be open a few day per week, we ask that you allow an additional 2 business days for these to be delivered.

The delivery time frames shown above are not guaranteed and we ask that you allow 10 business days for your order to arrive (excluding weekends and public holidays.)

Please note that delivery times over the Christmas, New Year, and the Easter holiday periods may be longer than normal.

Can I stipulate a delivery time?

Unfortunately, we are unable to offer this service. We hope to introduce a premium delivery service in the future where, for a small additional fee, you will be able to choose the date and time of your delivery.

My order hasn't arrived!

Please allow up to 10 business days for your delivery to arrive. If after 10 business days you still have not received your delivery please contact us and we will do our very best to resolve this for you as quickly as possible.

Do I need to be home when my purchase arrives?

No. If you are not at home your order will left at your nearest Australia Post office or distribution centre for collection (with a card placed in your letter box). Or, if you have selected “yes” for “Authority to leave” when placing your order then the product will be left at your delivery address. Please note, authority to leave is available for credit card purchases only. We cannot offer authority to leave for paypal customers.

In some cases, where the wine is being sent directly to you by the winery, the wine may be sent via a courier and, if you are not home, your order may be taken to the courier's distribution centre for collection. The person collecting the wines must be 18 or over and able to present identification corresponding to the name of the consignee.  

Unfortunately, our couriers are generally unable to call you prior to delivering your order.

Can I have my order sent to a PO Box?

Yes - we are happy to deliver to PO Box addresses. The person collecting the wines must be 18 or over and able to present identification corresponding to the name of the consignee.

I have a parcel locker. Can my purchase be delivered there?

Please check with your Parcel Locker provider's Terms & Conditions, as alcohol may not be accepted. Returned orders will incur a re-delivery fee and cause delays in your delivery time.
 

Do you deliver to New Zealand?

At this time we are unable to offer deliveries to New Zealand addresses.

Do you deliver to overseas addresses?

At this time we are unable to offer deliveries to addresses outside of Australia.

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